Conversational IVR modernizes traditional IVR concepts with technologies such as AI and machine learning, which can understand and respond to customer inquiries spoken organically instead of navigating push-button menu flows
Conversational Engagement
The new standard in contact center automation.
When interacting with a business (whether it’s a bank or a florist), customers tend to ask the same sorts of questions. Varied accents, dialects and mispronunciations, however, mean that keywords and basic prediction scoring alone aren’t enough to accurately parse a customer’s intent, especially if you hope to handle large volumes of interactions. It’s easy enough to design a demo that shows off an IVR system answering only two or three questions, but when things increase in complexity (think hundreds of topics) things can quickly begin to fall apart if the underlying technology isn’t robust enough.
Grow Your ROI
Transform your contact center from a cost center to a cost saver by handling more & more conversations via automation and transferring calls to agents only when required.
Safe and Secure
We keep your customer’s data safe and secure during every single interaction to ensure your customers can securely move through their journey, protecting them from any security threats.
Automate Interactions
Make your customer service hassle-free by using a virtual assistant that connects to your customers & understand their natural language and resolve customer queries & increase satisfaction.
More Accurate Than Traditional IVR
Accurate Routing.
If your IVR menu is too long and callers don’t bother listening to pick the right option, it’s a good chance that they may be routed to the wrong department. Of course, this means transferring to another agent which frustrates the customer and ultimately impacts your metrics.
AI Scheduling
Automated Appointments.
Book, recall, fill empty slots, and recover no-shows automatically 24/7, in sync with your calendar. Empower your customers to schedule, change, or cancel appointments any time of day. We automate scheduling-related tasks over voice, chat, and SMS to save you and your customers time and money.
Find the Difference
Traditional /vs/ Conversational IVR
What’s the biggest difference between a traditional IVR and a conversational IVR?
